Shipping Policy
Product Processing Time
After you complete the payment, we will process your order as soon as possible. Generally speaking, we will process your order within 1-3 days after your payment.
1. Order Confirmation: After you complete the payment, we will send a confirmation email to confirm that your order has been successfully received.
2. Order Processing: Our team will start preparing your order. This includes picking items from inventory, doing quality checks and packing items.
3. Shipping Preparation: After processing, we will hand over your order to our logistics partner for shipment.
Please note that the processing time does not include the actual shipping time. The processing time may be extended due to large order volumes or special circumstances (such as holidays). If there is a delay, we will notify you by email.
Shipping Method
We are committed to providing you with fast and reliable shipping services. We use DHL, Fedex or other logistics to ship your goods. Ensure that your order arrives safely and on time.
We offer free shipping, customers can check whether the shipping is free during checkout.
Shipping Time
After you complete the payment for your order, the estimated shipping time is 5-15 days. The shipping time will vary depending on your location, order size and weight. It may also change due to shopping seasons, special holidays, force majeure or other unforeseen circumstances beyond our control.
Shipping Information Tracking
After your order is shipped, we will send an email with tracking information to the email address you provided. The email will contain the order tracking number. You can check the delivery status of your order at any time through the tracking number. If you do not receive tracking information, you can contact our customer service team, and we will assist you in confirming the order status and ensure that you receive the latest shipping information in a timely manner.
Damaged or Lost
If the goods you received are damaged or lost, please contact us after receiving the goods and provide relevant photos and order information. We will work with you to solve the problem and provide return, exchange or refund services according to the situation.
Contact Us
We are committed to providing you with a worry-free shopping experience. If you encounter any problems during transportation, please feel free to contact us and we will solve the problem for you as soon as possible.